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Return & Refund Policy

Our return policy is within 15 Days starting from the day the order is delivered. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused / unseal which in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase

**If your item is special order or back order as requested, unfortunately we can't accept for the return with any reason.

 

  • If we made a mistake with your order, we will resend the correct item. We will cover for item return shipping fee. 
  • If you made a mistake when you ordered (wrong version, wrong address), you may request for exchange/re-ship. Any returned item must be in good condition and you cover on any shipping charges which come up. Contact us for assistance.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be process within 7-14 working days, and a credit will automatically be applied to your credit card or original method of payment.

 

Exchanges (if applicable)

Change of mind is not applicable as we only replace item if they are defected or damaged. Please return your purchase to the following address: D-01-03, Block D, Southgate Commercial Centre, No.2, Jalan Dua, Off Jalan Chan Sow Lin, 55200 Kuala Lumpur, Malaysia.

 

Please contact us at orders@ato.com.my or 03-27325996 if you have any questions or doubts.